Returns & Refunds

Last updated: 15 October 2026

Our promise

We want you to love your KURAH football. If something isn't right, we'll work with you to fix it.

Returns

You can request a return within 7 days of delivery if:

• the ball is unused and in its original condition;
• it's returned with its original packaging, gift box and pump;
• you have your order number (KRH-…).

Damaged or wrong items

If your order arrives damaged, faulty or isn't what you ordered, contact us as soon as possible with your order number and photos of the ball and packaging. We'll arrange a replacement or refund at no extra cost to you.

How to start a return

1. Contact us with your order number and the reason for the return.
2. We'll confirm whether the item is eligible and share the return instructions.
3. Once we receive and check the item, we'll process your refund or exchange.

Refunds

Approved refunds are paid by bank transfer or Easypaisa — including for Cash on Delivery orders. We'll ask for the account details to send the refund to. Refunds are usually processed within a few working days of us receiving the returned item.

Exchanges

Want a different design instead? Let us know when you contact us and we'll arrange an exchange, subject to stock.